📦 Shipping & Delivery

At Verdance, we want your order journey to be clear, dependable, and stress-free. From processing your order to delivering it to your doorstep, we work to keep you informed every step of the way.

Order Processing

After your order is placed, please allow 3–5 business days for processing, preparation, and packaging before it is handed over to the shipping carrier.

Estimated Delivery

U.S. Orders

U.S. orders are shipped with reliable carriers, including USPS and FedEx, and typically arrive within 15–20 business days after processing.

International Orders

International shipments generally take 15–30 business days to arrive, depending on the destination, carrier, customs procedures, and fulfillment location.

Shipping Delays

Although we work hard to meet the estimated delivery windows, shipping times may occasionally be affected by severe weather, holidays, customs clearance, carrier delays, high order volumes, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, we’ll send you an email with your tracking information. This allows you to follow your package throughout its journey.

You can also visit our Track Your Order page for the latest shipment updates.

Cancellations

If you need to cancel your order, please submit your request within 24 hours of purchase.

Send an email to support@verdance.com with the subject line “CANCEL MY ORDER.” Cancellation requests submitted after 24 hours may not be eligible for cancellation if the order has already entered processing.

Shipping Address Changes

Please review your shipping information carefully before completing your purchase. If you notice an error, contact us within 24 hours of placing your order and we’ll do our best to update the address before shipment.

Once your package has been shipped or entered transit, we cannot guarantee that an address change will be possible.

Delivery Attempts

Shipping carriers may make multiple delivery attempts when a package cannot be delivered. If delivery remains unsuccessful, the package may be returned to the sender.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible. Include your order number along with clear photos of the damaged package or product so our team can investigate and determine the appropriate resolution.

Need Help With Your Order?

Our Verdance Support Team is here to assist with shipping questions, tracking updates, delivery concerns, and other order-related requests.

Contact us at support@verdance.com and we’ll typically respond within 24 hours.