📦 Shipping & Delivery

At Verdance, we’re committed to making every order experience simple, dependable, and transparent—from the moment you complete your purchase to the moment your package arrives.

Order Processing

Orders generally require 3–5 business days for processing, preparation, and packaging before they are shipped.

Estimated Delivery

U.S. Orders

Orders are shipped using trusted carriers such as USPS and FedEx and typically arrive within 15–20 business days after processing.

International Orders

International orders generally arrive within 15–30 business days, depending on the destination and fulfillment location.

Shipping Delays

We always do our best to meet the estimated delivery times. However, occasional delays may occur due to weather conditions, holidays, customs processing, carrier disruptions, high order volumes, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you’ll receive an email containing your tracking information so you can follow its progress.

You can also visit our Track Your Order page to check your shipment status.

Cancellations

If you need to cancel an order, cancellation requests must be submitted within 24 hours of purchase.

Please email support@verdance.com with the subject line “CANCEL MY ORDER.” Requests submitted after the 24-hour window may no longer be eligible for cancellation.

Shipping Address Changes

If you entered an incorrect shipping address, please contact us within 24 hours of placing your order. We’ll do our best to update the information before your order ships.

Once an order has entered transit, we cannot guarantee that shipping address changes can be made.

Delivery Attempts

Our shipping carriers typically make multiple delivery attempts before returning an undeliverable package to the sender.

Damaged Packages

If your order arrives damaged, please contact our support team as soon as possible. Include your order number and a clear photo of the damaged item so we can review the situation and determine the appropriate solution.

Questions About Your Order?

We’re here to help. If you have questions about shipping, delivery, tracking, or your order, please contact Verdance Support at support@verdance.com.

We typically respond within 24 hours and will do our best to assist you as quickly as possible.